We always want to solve a potential client’s problem. In the beginning, we are trying hard to communicate with a client in order to clarify details, because if a client fully understands his problem, it really does not mean the same for an executor. If we take a task without understanding its core, then not so comfortable situations arise. We are striving for a mutual understanding, therefore always ask clarifying questions. If a client needs his job done “already yesterday”, then this is a time of strong emotions, but what is more important is to understand the task correctly. Below is a screenshot of one chat. What is interesting is that in the end a client had only our quote. Nobody even after two days gave any proposal. We responded within a few minutes and faced strong opposition. He probably solved his issue through some other means. Truth is we can solve urgent tasks really quickly when we are ready for practical dialog. Below is the text of the task and short conversation. Going beyond boundaries and expanding communication circles.
Task. UT 11.1 Configuration. It is necessary to upload and teach to regularly upload price lists of suppliers: a catalog with several properties, bar-code and price for each unique combination of an item and properties.
Shamil. Hello! Within what time do you guarantee you can make it?
Alexandr S. Hello, in order to answer I need to clarify the task. Can we talk over the phone?
Shamil. Task is written with great detail. What do you need to clarify, what can’t be written with text?
Alexandr S. How to understand this: “… and teach to regularly upload price lists of suppliers… ?” Whom should we teach? We are ready to update to meet your needs.
Read. 4 days ago. 3 days ago
Task and conversation with a client wishing to update 1C system